Return and Refund Policy

1. Right of Return

You have the right to return items within 14 days of receiving your order. However, returns are only accepted if you contact our customer service in advance and receive approval.

By placing an order on this website, you confirm that you have read, understood, and agreed to this Return and Refund Policy. Returns sent without prior approval will not be accepted or refunded.

2. Conditions for Returns

• Items must be returned in their original, unused condition, unworn, without signs of use, with all tags attached, and in the original, unopened packaging.

• Proof of purchase (receipt or order confirmation) and your order number must be provided.

• Personalized items, hygiene products, consumables, or items damaged due to misuse are excluded from returns.

Our team will inspect all returned items to verify that they meet these conditions. Items failing to meet these standards will not be refunded.

3. Return Process

To initiate a return, you must contact our customer service team at support@petbliss.uk and request approval. After approval, you will receive detailed instructions on how and where to send your return.

Please do not send any items back without approval, as unauthorized returns will be rejected and no refund will be issued.

4. Return Shipping Costs

Return shipping costs are your responsibility. Please be aware that our main warehouse and logistics centre is located outside the United Kingdom, which may result in higher shipping costs and longer return delivery times.

5. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us within 7 days of receipt at support@petbliss.uk, including:

• Photos clearly showing the defect

• Your order number

• Proof of purchase

We will review your claim and provide instructions on how to proceed.

Please note that damage caused by improper use or normal wear and tear is not eligible for return or refund.

6. Refunds

Once your approved return is received and inspected, we will process your refund (excluding original shipping fees) within 10 business days. Refunds will be issued using the original payment method.

7. Important Legal Notice

By placing an order with PetBliss, you acknowledge and accept that:

• Orders are fulfilled and shipped from our warehouse outside the UK.

• Returns must follow the procedure outlined in this policy.

• Unauthorized returns or failure to comply with the return process will result in no refund.